Senior advisory support, outside of office hours
A 24-hour duty line for commissioned services that need advisory input, risk escalation or operational support when the standard working day has ended. Structured, recorded and governance-led - so decisions made at 2am stand up to scrutiny at 2pm.
This is not an emergency or crisis response service. If someone is at immediate risk of harm or needs urgent medical attention, call 999. The Duty Service supports urgent, non-emergency matters relating to existing care packages and never replaces emergency or statutory services.
Continuity of decision-making, around the clock
Beaumont Ridge Care Group provides a 24-hour Urgent Duty Service for commissioned services where ongoing advisory input, risk escalation or operational support is required. It is designed for organisations operating in high-risk or complex care environments, so critical issues are escalated and managed in a timely, structured way - maintaining continuity of care and supporting decisions outside standard hours.
What the duty line is for
- Urgent advisory input on an existing care package or placement
- Risk escalation where a situation is deteriorating but not an emergency
- Safeguarding advice and the decision on whether a referral is needed
- Incident and restrictive practice guidance following an event
- Staffing, cover and continuity pressures that affect safe delivery
- Support for on-call managers making a difficult call alone
What it is not for
- Medical emergencies or immediate risk of harm - call 999
- Police, ambulance or fire response, or statutory crisis teams
- Routine enquiries better handled in working hours
- New business enquiries or quotations
- Clinical treatment decisions that sit with the responsible clinician
- Services without an active agreement or commissioned package
A structured escalation path, every time
The same four steps apply whatever the hour, so nothing depends on who happens to pick up.
You make contact
Call the duty number or email the duty inbox with the service name, the issue and what has already been tried.
We triage the risk
The duty consultant establishes immediate risk, confirms whether emergency services are needed and agrees the priority.
Advice and action
You receive practical guidance, an agreed set of next steps and, where needed, direct support with the escalation.
Recorded and reviewed
Every contact is logged and handed into working hours, feeding into governance, learning and inspection evidence.
Risk to safety or continuity
Triaged as soon as the call is answered, with direct advisory support until the situation is stabilised.
Urgent, non-emergency
Responded to within the same shift, with agreed actions confirmed back to the on-call manager.
Follow-up and learning
Handed over to the daytime team for review, documentation and any wider governance action.
MEGA - the standards behind every out-of-hours call
Our values shape how the duty service is delivered, recorded and reviewed - so urgent decisions are as considered as planned ones.
Meaningful
Every call focuses on the person at the centre of it, not just the immediate operational problem.
Effective
Practical, evidence-informed advice that gives on-call managers a clear next step, not just reassurance.
Growth
Out-of-hours themes are fed back into training and practice so the same issue is less likely to recur.
Accountability
Contacts, decisions and rationale are recorded, reviewed and available as governance evidence.
Who can use the duty service
24/7 duty support is available to organisations with an active service agreement or commissioned package. Response times may vary depending on the nature of the issue, and the service should not be relied upon in place of emergency or statutory provision.
If you do not currently hold an agreement with us and think out-of-hours cover would strengthen your service, we can scope it as part of a wider governance or complex care package.
Discuss duty coverBefore you call, have ready
- The service or placement name and your role
- A short summary of what has happened and when
- The immediate risk and any action already taken
- Whether emergency services or statutory teams are involved
- What decision or outcome you need support with
Two minutes of preparation usually saves ten minutes on the call.
Reach the duty service
Commissioned services can call or email the duty line directly. If you would like to set up duty cover, use the form and a senior consultant will come back to you.
Emergency
999Immediate risk of harm or urgent medical attention.
Set up or ask about duty cover
Tell us about your service and the out-of-hours pressures you are managing. Everything you share is treated in confidence.
Thank you - we've got your enquiry
A senior consultant will review your message and be in touch within two working days.
If the matter is urgent and you already hold an agreement with us, call the duty line on +44 7307 853143.
Nobody should be making high-risk decisions alone at midnight
If your on-call arrangements rely on goodwill rather than structure, we can help you put a governed, recorded duty process in place.